RIGHT OF WITHDRAWAL
If the Customer is a “Consumer”, as defined in Article 3 of the Consumer Code, he is entitled to the rights referred to in art. 52 et seq. of the Consumer Code, as amended by Legislative Decree of 02/21/2014 n. 21, and therefore the right to terminate the Purchase Agreement (hereinafter the “Right of Withdrawal”) for any reason, without justification and without penalty.
The Withdrawal may have as its object all (Total Withdrawal) or only part (Partial Withdrawal) of the Goods purchased.
To exercise the right of withdrawal, the Customer must send a notice of withdrawal within 14 (fourteen) days from the day on which the Customer or his delegate acquires physical possession of the products purchased by signing the withdrawal.
The customer can use a simple communication. The means and addresses to which the withdrawal notice is sent are:
Registered mail A / R: Falegnameria Elleci snc, Santeramo in Colle – Apulia – Italy, Via Marche 21 PIP Zone, 70029
Email: [email protected]
Pursuant to Article 59 of Legislative Decree 06/09/2005 n. 206 (Consumer Code), the right of withdrawal does not apply to goods made to measure, personalized or that due to their structure, cannot be returned, are liable to deteriorate rapidly or may be damaged. In the event that the product on sale falls into one of the cases referred to in art. 59 described above, the Website will show this indication with the phrase “Right of withdrawal not applicable” both in the product data sheet and in the pages of the purchase procedure and in the order confirmation e-mails. Customers are encouraged to always check the presence of this wording.
Following the correct exercise of the right of withdrawal, the customer will receive on the e-mail address declared during registration all the instructions to return the products: the file number, the labeling to be applied to the packages, and the address to to return the Products (or contact details of a shipping company with which to arrange collection).
According to the art. 57 of the Consumer Code, the return of the Products to the Seller, must take place without undue delay, and in any case no later than 14 (fourteen) days from the date on which the Consumer communicated his decision to withdraw. The date of receipt of the withdrawal notice by the Seller and the date of acceptance of the Product by the post office or the date of acceptance of the goods by a shipper will prevail.
If the Customer has exercised the right of withdrawal in accordance with the provisions of these conditions, the Seller, in accordance with art. 56, paragraph 1 of the Consumer Code, will fully reimburse the sums paid by the Customer during the purchase, including shipping costs. The restitution of the sums will take place through the same instrument adopted by the Customer during the payment phase, without undue delay and in any case within 14 (fourteen) days from the day on which he is informed of the consumer’s decision to withdraw from the contract pursuant to Article 54 The Seller may withhold the reimbursement until he has received the goods or until the Customer has demonstrated that he has sent back the goods, depending on which situation occurs first.
The consumer will only bear the direct cost of returning the goods.
In the event that the goods, by their nature, cannot normally be returned by post, we indicate below the maximum estimated return cost per product type:
– Voluminous products (eg sideboards, sofas): € 500
– Non-voluminous products, up to a maximum of 10kg: 50 €
The returned good must be returned in resalable condition, preferably in their original packaging and accompanied by all the possible accessories. Under the Consumer Code, the Customer is responsible for the decrease in the value of the products resulting from the handling of the products themselves other than that necessary to establish the nature, characteristics and verification of the functioning of the goods. In this case the Seller reserves the right to ask the user to refund the decrease in value noted. Therefore, even if a form of insurance on the return of the goods due to the exercise of the right of withdrawal is not provided for by law, the customer is invited to adopt it.
Product complaints in the event of discrepancy
Should the Customer encounter any problems with the products received, he has the right to contact the assistance service of the Seller, via the email address [email protected], within 3 (three) days after Delivery, to dispute any discrepancies in the order, wrong items, damaged or defective items, missing parts.
The return of the defective goods will involve the replacement of the same. The Seller will be entitled to opt for a monetary reimbursement as an alternative to replacement